Customer Service (Social Media)

The Day-to-Day Requirements

Respond to customer inquiries and provide first contact resolution of customer issues via Facebook, X, and other

social media channels.

Handle a wide range of complex issues, including visible and sensitive issues.

Deliver timely and accurate responses to questions and requests.

Provide exceptional customer experience as measured through customer surveys.

Display a professional, positive and enthusiastic demeanor to employees and customers.

Maintain the security and confidentiality internal information and customer/account information.

The Must-Haves

2+ years of Customer Service experience Social Media background is preferred

Tech-savvy and able to keep up with trends on Social

Strong communication skills - both in verbal and written, English and Malay language

Extensive experience collaborating with cross-functional teams in an organization

Capable of crafting responses aligned with the brand's personality

Strong understanding of Social Media platforms such as Facebook, X, and other social media channels

Able to work under pressure in a fast-paced, high-volume environment

Able to remain polite with angry and uncooperative customers

Team player with a positive attitude

Available to work days, night, weekends, and/or holidays, and render overtime when needed