We are hiring a Customer Service Specialist to join our team in Malaysia. This role involves addressing customer inquiries, resolving issues, and ensuring excellent service delivery.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and live chat.
- Provide accurate information on our services, shipment tracking, and delivery schedules.
- Resolve customer complaints and escalate complex issues as needed.
- Coordinate with internal teams to ensure smooth operations and customer satisfaction.
- Maintain accurate customer records and update information in the database.
Qualifications:
- Bachelor's degree in Business Administration or related field preferred.
- Previous experience in customer service, preferably in express/logistics industry
- Strong communication skills and a customer-focused attitude.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in MS Office; knowledge of CRM software is a plus.
- Fluency in English and [additional languages] preferred.
