Customer Service Specialist

Customer Service Specialist

Key Responsibilities:

l Provide timely and professional customer support via phone calls and email;

l Communicate fluently in Mandarin, English, and Cantonese with customers from different

regions;

l Accurately log and follow up on customer feedback and issues to ensure resolution;

l Assist in maintaining and improving the internal knowledge base and workflows;

l Collaborate with internal teams (e.g., product, technical) to resolve customer concerns efficiently;

l Work in rotating shifts, including weekends and public holidays;

l Perform other customer service-related tasks as assigned by the supervisorRequirements:

l Diploma or above; 1+ years of experience in customer service preferred;

l Fluent in Mandarin, English, and Cantonese, both spoken and written;

l Strong communication skills with a customer-first mindset;

l Able to work well under pressure and in a fast-paced environment;

l Quick learner with the ability to adapt to changing tools and procedures;

l Willing and able to work on a rotational shift schedule, including evenings and holidays;

l Strong sense of responsibility and a good team player;

l Proficient in MS Office; experience with CRM systems such as Zendesk is a plus.

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