Customer Service Specialist

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Responsibilities:

• Provide high-quality customer support via email channel.
• Maintain up-to-date knowledge of the company's platform assigned product line
• Efficiently handle customer inquiries and complaints with timely follow-ups within SLA.
• Understand customer needs and relay valuable feedback to management.

Requirements:

• Diploma or above in any field.
• Strong oral and written communication skills in English, Mandarin is a plus.
• Team-oriented, self-motivated, and responsive to client needs.
• Minimum 2 years of customer service experience. Finance or Technology-related industry will be a plus
• Prior trading (crypto or traditional) experience is preferred.
• Willing to work 5-day shift work, including weekends and public holidays.