Customer Service Specialist - Email Support (Mandarin Speaker)

Job Summary:

We are looking for customer-focused individuals to join our team as a Non-Voice Customer Support supporting a leading global professional networking and digital platform. This role involves handling customer enquiries through written channels, ensuring users receive timely, accurate, and professional support.

If you enjoy solving problems, have strong written communication skills, and prefer a non-phone environment, we'd love to hear from you.

Key Responsibilities

• Respond to customer enquiries via email and chat in a timely and professional manner.
• Investigate and resolve customer issues while maintaining high service quality.
• Provide accurate information based on internal guidelines and processes.
• Escalate complex cases to the relevant team when necessary.
• Ensure all customer interactions are properly documented.
• Meet productivity, quality, and customer satisfaction targets.

Requirements

• Minimum SPM, Diploma, or Bachelor's Degree.
• Good command of English and Mandarin (both written and reading).
• Strong typing and written communication skills.
• Customer service experience is an advantage, but fresh graduates are encouraged to apply.
• Able to work in a fast-paced environment.