At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview
TE Connectivity's Customer Service Teams interact with customers, company sales and/or internal functional teams to handle a variety of pre-sales or post-sales service functions. They process and manage customers orders from order entry to delivery and collection in a timely manner. They may respond to all customers inquiries about TE's products or services, investigate and resolve customer complaints to meet business requirements. A key area of focus is to develop and maintain strong business relationships with customers via TE's Extraordinary Customer Experience strategy.
Responsibilities
Job Description
- Receive and process order into system in accordance to order policy using SAP
- Daily working on customers orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers request date and TE confirm date
- Weekly review of customers backlog to meet billing target as set by management yearly
- Coordinate with oversea factories and internal functions to improve on time order processing, order confirmation, delivery performance and AR collection.
- Daily review customers new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
- Handles complaints, claims, returns and replacements processing
- Maintain proper documentations in line with company retention policy
- Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
- For external emails to Customers, manage via C2S platform.
- Manage TNB SGP renewal process including transferring information into TNB forms, submitting drawings, and material certifications etc.
- To have a SGP track progress and create a central library for future renewals.
- Any other ad-hoc activities to support Sales events
- Any other ad-hoc reporting as and when requested by management
Requirements
- Education Background- English and Bahasa Malay well spoken and written.
- Years of experience Minimum Diploma or Degree with 2 years of international shipping and logistics experience
- SAP skill on Sales Distribution /OTC is a must
- Skills or experiences that are relevant to TNB's operations or SGP related.
- Team player can work under high pressure environment and tight dateline.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
