Our client is a fast-growing multinational company (MNC) delivering stylish, durable, and modern home solutions designed for everyday living. They are looking for passionate Customer Service Specialists who enjoy engaging with customers, solving problems, and delivering exceptional service in a fast-paced environment.
If you thrive in customer interactions and want to be part of a dynamic global brand, this role is for you!
Key Responsibilities
- Deliver a seamless customer service experience via email, live chat, and phone
- Communicate clearly, empathetically, and professionally, in line with brand values
- Resolve customer inquiries efficiently to improve satisfaction and reduce friction
- Meet key KPIs including CSAT, QA, response time, and resolution time
- Act as the voice of the customer, providing insights for continuous improvement
- Collaborate with internal teams to ensure smooth end-to-end customer experiences
- Primarily support and interact with U.S.-based customers
Requirements
- Strong spoken and written English communication skills
- Fresh graduates are welcome to apply
- Minimum 2 years call center/BPO experience (added advantage)
- Strong ability to empathize, connect, and build rapport with customers
- Good problem-solving, analytical, and creative thinking skills
- Self-motivated, resourceful, and a reliable team player
- Strong interpersonal and organizational skills with patience and ownership
- Familiarity with Zendesk or similar ticketing systems (added advantage)
- Willing to work 5 days a week, including weekends and public holidays
- Comfortable with rotational shifts
Working Hours (Rotational Shifts)
- Morning: 5:00 AM – 2:00 PM
- Afternoon: 1:00 PM – 10:00 PM
- Night: 9:00 PM – 6:00 AM
Salary
- RM3,500 – RM4,500 (Negotiable based on experience and qualifications)
Benefits
- Parking Allowance: RM100/month
- Annual Leave: 14 days
- Sick Leave: 14 days
- Hospitalization Leave: 60 days
- Medical Insurance
- Learning & Development Fund (upon confirmation)
- Flexible Benefits (upon confirmation)
Interested or know someone suitable
Apply directly or contact:
[Confidential Information]
+6018-969 0014 (Joshua)
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