About Agoda:
Agoda's Customer Support Team provides 24/7 assistance in 38 languages, ensuring a seamless travel experience. Beyond addressing customer inquiries, we innovate and collaborate to enhance customer satisfaction, contributing to Agoda's success.
Your Role:
- Deliver excellent customer service via phone, email, and live chat.
- Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.
- Handle high volumes of inquiries professionally.
- Meet individual and team performance targets (KPIs).
- Improve services through self-service strategies.
- Identify and communicate process improvements to leadership.
- Maintain confidentiality and resolve customer issues effectively.
What We're Looking For:
- Fresh graduates are welcome to apply.
- Fluent in English and Mandarin (Cantonese is a plus).
- Positive attitude, responsible, ethical, and goal-oriented.
- Strong communication, empathy, and problem-solving skills.
- Able to work in a fast-paced, high-pressure environment.
- Flexible with shift rotations, including weekends and public holidays.
- Reliable transportation (24/7 operations).
Benefits:
- Hybrid working arrangement (work from office 1 week in every 8 weeks)
- Strategic working location Walking distance from public transportation hub
- Annual bonus and annual increment
- Annual leave: Starting at 16 days (first year)
- EPF, SOCSO & EIS Contribution
- Medical card by AIA insurance
