IMMEDIATE HIRING | MANDARIN CUSTOMER SUPPORT EXECUTIVE | Mandarin Cantonese Only
Location: Kuala Lumpur, Malaysia
Employment Type: Full-Time | Permanent
Workplace: On-site
Process: Voice & Non-Voice
Are you a Mandarin speaker looking for a stable career opportunity with a professional and multicultural organization
We are currently looking for enthusiastic, customer-focused, and strong Mandarin-speaking candidates to join our Customer Support team in Kuala Lumpur.
Fresh graduates are welcome to apply. If you have strong communication skills and enjoy helping customers, this could be an excellent opportunity to start or grow your career.
Why Join Us
- Permanent and Full-Time Position
- Opportunity for Fresh Graduates
- Voice and Non-Voice Customer Support Processes
- Exposure to Phone, Chat, and Email Support
- Professional Training and Onboarding
- Career Growth and Development Opportunities
- Work with a Multicultural and Professional Team
- Build a Long-Term Career in Customer Experience
Key Responsibilities
- Provide professional customer support in Mandarin and English
- Handle customer enquiries through Voice, Chat, and Email channels
- Understand customer concerns and provide accurate and timely solutions
- Deliver a high-quality customer experience
- Troubleshoot and resolve customer issues efficiently
- Maintain accurate records of customer interactions
- Collaborate with internal teams to ensure effective issue resolution
- Maintain service quality and meet customer satisfaction standards
Who Can Apply
- Fluent in Mandarin, both spoken and written
- Good command of English
- Fresh Graduates are strongly encouraged to apply
- Candidates with Customer Service, Call Centre, BPO, or Contact Centre experience will have an advantage
- Strong communication and interpersonal skills
- Good problem-solving abilities
- Comfortable handling Voice and/or Non-Voice customer support
- Positive attitude and willingness to learn
