We are looking for a proactive and customer-focused Mandarin Speaking Customer Service Specialist to join our team in the Fintech sector. In this role, you will be the primary point of contact for our customers, ensuring they receive the best possible service, support, and solutions tailored to their banking needs.
Job Responsibilities
- Promptly and professionally handle incoming calls, live chat, and emails to ensure a positive customer experience.
- Address customer inquiries, resolve issues, and provide detailed product or service information.
- Effectively manage shift responsibilities to maintain consistent and reliable call center performance.
- Analyze customer issues, communicate clearly and offer accurate solutions or escalate them to the appropriate department when needed.
- Build strong customer relationships to enhance satisfaction and loyalty.
- Accurately document all customer interactions in the support system for future reference.
- Provide regular feedback to supervisors regarding recurring customer issues and potential process improvements.
- Collaborate with team members to ensure seamless service delivery.
- Participate in team meetings, training sessions, and performance evaluations.
Requirements
- Minimum 12 years of experience in customer success, client servicing, or customer support, preferably in the banking/financial services industry.
- Strong communication skills in English and Mandarin
- Customer-first mindset with strong problem-solving abilities.
- Ability to manage multiple priorities and work effectively in a fast-paced environment
