Hi Talent Ready!
We are hiring
Mandarin-speaking Customer Service Specialists for our client in
Kuala Lumpur, Malaysia.
In this role, you will provide customer support for inquiries related to orders, delivery, payment, product information, pre-orders, and general customer questions. You will communicate mainly in
Mandarin, while also using English in a professional working environment.
This opportunity is open to candidates with customer support experience, as well as fresh graduates with relevant educational backgrounds who are eager to learn and grow in a fast-paced international support environment.
Additional Information
- Fresh graduates are welcome to apply.
- Call center experience is not mandatory, but it would be an advantage.
- Candidates must be willing to work on-site in Kuala Lumpur, Malaysia.
- Suitable for candidates with strong communication skills, curiosity about technology, and willingness to be coached.
Requirements
- C1 level Mandarin proficiency.
- B2 level English proficiency in reading, writing, speaking, and listening.
- Bachelor's Degree, Diploma, or equivalent qualification in any discipline.
- Minimum 6 months of customer support experience in any industry is preferred.
- Fresh graduates with a relevant degree or diploma are encouraged to apply.
- Professional or personal experience in technical troubleshooting is an advantage.
- Familiarity with mobile operating systems, smartphones, tablets, PCs, or laptops.
- Strong curiosity in understanding technology and continuous learning.
- Analytical ability to identify, troubleshoot, and resolve customer issues.
- Confidence in navigating multiple systems and tools to find accurate solutions.
- Ability to work independently in a fast-paced and high-demanding environment.
- Professional, calm, and positive attitude when handling pressure.
- Openness to feedback, coaching, and continuous improvement.
- Good time management, multitasking, prioritization, and organizational skills.
Responsibilities
- Provide customer service support for inquiries related to post-order issues, delivery updates, payment information, product pre-orders, product pre-screening calls, and general customer questions.
- Assist customers by answering questions related to order status, order changes, and delivery timeframes.
- Deliver professional and high-quality customer interactions based on client service standards.
- Meet required standards for call quality reports, call audits, and customer satisfaction.
- Develop and maintain strong knowledge of client-supported products.
- Accurately record customer information and required data in internal systems.
- Follow training, operational procedures, and quality guidelines in every customer interaction.
- Maintain awareness of the client's products, services, and strengths in the industry.
- Contribute to service quality and continuous improvement in customer support operations.
How To Apply
Submit your application here or send your CV to [Confidential Information] with the subject:
Mandarin Customer Service - Kuala Lumpur
looking forward to collaborating with you
#MandarinSpeaker #CustomerSupport #KualaLumpurJobs #MalaysiaJobs #FreshGraduateWelcome #TechSupport #NowHiring
