Role and Responsibilities:
- Provide front-line support to our customers via live chats, phones, and email.
- Answering queries and resolving client issues regarding our products, platforms, and promotion.
- Address customer feedback as well as complaints professionally.
- Record and update customer data and other relevant information when necessary.
- Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices
Qualifications and Requirements:
- Bachelor's degree in business study or any related field.
- The ability to work as part of a team.
- Strong analytical and problem-solving skills.
- Excellent administrative and organizational skills.
- Effective communication skills.
- Must be able to speak Portugese
