Weekend availability is required as part of the regular schedule
Why XTransfer
- World's Leading & China's No.1 B2B Cross-Border Trade Payment Platform
- Fast Career Growth in a booming fintech industry
Job Responsibilities:
- Respond to customer inquiries in real-time through online chat, phone, email and other channels, managing multiple conversations simultaneously while quickly identifying and resolving issues
- Follow established knowledge bases and SOPs to provide standardized solutions, escalating issues and collaborating with relevant teams as necessary
- Accurately document customer interactions and the resolution process, ensuring tickets are properly recorded and issues are fully resolved
- Work proactively with the team, adapting to the pace of customer service and meeting service delivery expectations
Job Requirements:
- Working Location: Kuala Lumpur
- Minimum bachelor's degree or equivalent
- 1-2 years of relevant work experience in customer service, with at least 1 year in a call center or similar customer-facing role
- Fluency in Malay is required to handle Malay-speaking clients, with proficiency in either Chinese or English (both written and spoken) preferred
- Strong sense of responsibility, attention to detail, good service mindset and a collaborative team player
- Fast typing speed and strong multitasking skills, capable of managing 1-4 chat windows simultaneously without missing any details
- Excellent phone communication with a professional tone and active listening
- Quick learner, able to understand business requirements and customer needs, with the ability to adapt and provide tailored support
- Experience in customer service management or financial services industry is a strong advantage
- Willing to work on weekends and open to short-term training in Shanghai HQ (1-2 months)
