Customer Service Specialist

Weekend availability is required as part of the regular schedule

Why XTransfer

• World's Leading & China's No.1 B2B Cross-Border Trade Payment Platform
• Fast Career Growth in a booming fintech industry

Job Responsibilities:

1. Respond to customer inquiries in real-time through online chat, phone, email and other channels, managing multiple conversations simultaneously while quickly identifying and resolving issues
2. Follow established knowledge bases and SOPs to provide standardized solutions, escalating issues and collaborating with relevant teams as necessary
3. Accurately document customer interactions and the resolution process, ensuring tickets are properly recorded and issues are fully resolved
4. Work proactively with the team, adapting to the pace of customer service and meeting service delivery expectations

Job Requirements:

1. Working Location: Kuala Lumpur
2. Minimum bachelor's degree or equivalent
3. 1-2 years of relevant work experience in customer service, with at least 1 year in a call center or similar customer-facing role
4. Fluent in Malay, Chinese and English
5. Excellent phone communication with a professional tone and active listening