Customer Service Support - Cantonese Speaker

Title: Customer Service Support - Cantonese Speaker

Working Hours: 9AM - 9PM (8hrs shift), 5 days a week between Monday - Saturday, Sunday confirmed off day

Location: Kuala Lumpur, Malaysia

Salary: RM 4500 RM 5500 (basic salary) + RM 400 (fixed language allowance) + RM 200 (fixed transport allowance)

Job Descriptions:

1. Handle enquiries through phone/live chat and provide extra-ordinary service to our customers in a professional and timely manner

2. Address members enquiries effectively and maintain satisfactory quality of customer service

3. Make appropriate recommendations to meet customers expectation

4. Escalate enquiries when necessary in line with internal guidelines

5. Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors

Job Requirements:

1. With 1 - 3 years of CS experience in insurance or financial industry

2. Good knowledge of Healthcare and medical insurance product

3. Good communication skills and professional telephone manner

4. Strong sense of responsibility with high level of integrity and trust