Customer Service Team Lead

2-4 Years

This job is no longer accepting applications

Job Description

Job Responsibility

Lead, coach, and motivate a team of customer service representatives.
Monitor team performance and ensure service level agreements (SLAs) are met.
Handle escalated customer cases and provide effective solutions.
Conduct regular performance reviews, feedback sessions, and training.
Prepare reports on team performance, customer feedback, and operational efficiency.
Collaborate with management to improve customer service processes and workflows.
Foster a positive, high-performance team culture.

Job Requirements

Proven experience (23 years) in customer service or contact center team leadership.
Strong proficiency in English (spoken and written).
Excellent leadership, communication, and problem-solving skills.
Strong organizational skills with attention to detail.
Experience with CRM systems or contact center tools is an advantage.
Able to work rotational shift.

Job Benefits