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Agensi Pekerjaan JobScoper Sdn. Bhd.

Customer Service Team Lead (Hospitality Sector)

Agensi Pekerjaan JobScoper Sdn. Bhd.
Malaysia, Kuala Lumpur
1-3 Years

This job is no longer accepting applications

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  • Posted 3 months ago

Job Description

Job Responsibility

  • Lead, coach, and motivate a team of customer service representatives.
  • Ensure team members meet performance targets, service quality, and KPIs.
  • Handle escalated cases and provide resolution to customer concerns.
  • Support training, coaching, and skill development of the team.
  • Monitor daily operations and prepare performance reports.
  • Collaborate with internal stakeholders to improve service processes.

Job Requirements

  • Min 1 year of TL / Supervisor Experience, preferrable in Hospitality, Retail, F&B sector
  • Experience in BPO / Contact Centre Team Lead preferred
  • Strong leadership and people management skills
  • Excellent communication and problem-solving abilities
  • Flexibility to work in a 24/7 rotational shift environment
  • Fluent in Mandarin and English

Job Benefits

  • Annual Leave and Sick Leave
  • EPF and SOCSO
  • Training Provided
  • Allowance Provided

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Customer Service
Employment Type:
Full time

Job ID: 124922813

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Last Updated: 23-09-2025 02:45:02 AM
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