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Lead and motivate a team of Customer Service Executives
Monitor daily team performance and service level metrics
Conduct coaching, feedback sessions, and performance evaluations
Handle escalations and ensure timely resolution of customer issues
Liaise with internal departments to ensure operational efficiency
Drive continuous improvement initiatives across the team
Ensure adherence to company policies, compliance, and SOPs
TRINITY WORKFORCE SOLUTIONS
We've built a deep understanding of candidates, clients and technologies used in this ever-evolving sector, helping us to connect top talent with leading companies every day.
Trinity is posed to take on even greater challenges in the coming years as it remains firm in its commitment to provide only the best employment opportunities to the country's highly skilled labor force and professionals, and showcasing the best that the Multiple Geographics has to offer to the global labor market.
Trinity can be the ‘One Stop Shop’ for recruitment, with capabilities of supporting with recruitment requirements across all areas of the operation, with our aim being to “Keep you in excellent working order�.
Job ID: 130450735
