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Key Responsibilities:
Lead and motivate a team of Customer Service Executives
Monitor daily team performance and service level metrics
Conduct coaching, feedback sessions, and performance evaluations
Handle escalations and ensure timely resolution of customer issues
Liaise with internal departments to ensure operational efficiency
Drive continuous improvement initiatives across the team
Ensure adherence to company policies, compliance, and SOPs
Requirements:
Minimum 2 years of experience in customer service/contact centre
At least 1 year in a team leader/supervisory role
Strong leadership and people management skills
Excellent verbal and written communication in English
Familiarity with digital banking or financial services is an advantage
Able to work on the specified shift and rest days
Strong command of Mandarin and English in both verbal and written
communication (COMPULSORY)
Diploma, Bachelors/ Degree
Agensi Pekerjaan BrainHunters Sdn Bhd operates as a workforce solutions provider, and its “BrainHunters” Team boasts an extensive background in the recruitment field, spanning over two decades. This team possesses a wealth of experience and expertise, aligning well with the industry’s standards and expectations.
Amidst the pandemic, a multitude of professionals, recent graduates, and individuals across both white-collar and blue-collar domains faced job losses, causing unemployment rates to surge. Fortunately, the rise of digitalization and online commerce played a pivotal role in rejuvenating the economy and generating employment opportunities, particularly within the e-commerce, manufacturing, and logistics sectors.
As a result of the heightened demand for roles within these industries, BrainHunters seized the opportunity to bridge these gaps. The firm committed to mitigating the unemployment rate within Malaysia’s workforce. Operating from the hearth of Malaysia’s capital Kuala Lumpur, BrainHunters is steadfastly dedicated to prioritizing job opportunities for local individuals. This strategic approach serves the best interest of both nation and the developing workforce across various key industrial sectors.
“We at BrainHunters are continuously making a positive impact and creating a brighter future for all!”
Job ID: 140607131
