Job Responsibility
Responsibilities
- Handle customer inquiries via Inbound & Outbound calls (including follow-ups).
- Obtain, verify, and record all necessary information from customers.
- Provide accurate after sales services regarding key-lock systems, automatic doors, and security doors.
- Assist customers on matters related to warranty, product knowledge, service requests, and technical support.
- Escalate cases appropriately when higher-level support is required.
Working Days
- 5 working days per week (2 rest days).
- 8 working hours per day.
- 8am - 5pm & 11am - 8pm
- Rotational shift (Monday to Sunday).
Location: The Vertical Business Suites, Bangsar South (Kuala Lumpur)
Job Requirements
Job Summary
We are seeking a
Customer Service Technical Support Executive to join our team at
Bangsar South. The successful candidate will be responsible for handling customer inquiries via inbound and outbound calls, providing accurate technical support related to key-lock systems, automatic doors, and security doors, as well as assisting customers with warranty and service-related matters.
Requirements
- Available to start work on October 2025.
- Fluent in English & Mandarin (spoken, read & written).
- Technical support knowledge/experience is required.
Job Benefits
Salary & Benefits
- Base Salary: Up to RM3,000.00
- KPI Allowance: Up to RM500.00/month
- Attendance Allowance: RM100.00/month
- Language Allowance: RM300.00/month (if applicable)
