Customer Service Technician

Responsibilities & Duties:

Customer Production Line Support

• Support the Customer Service Engineer at the customer production line to ensure continuous operational coverage

• Assist in resolving customer-side issues in a timely and effective manner

• Provide accurate and timely feedback to the Customer Service Engineer regarding issues at the customer plant

Change Implementation Support

• Support the Customer Service Engineer and Supplier Quality Engineer (SQE) in evaluating supplier changes

• Assist in carrying out fitment and validation activities at the customer site

Engineering Changes & Permits

• Support assurance that engineering changes and permits are implemented in accordance with approved procedures

• Monitor and ensure change cut-off dates are executed correctly and effectively

Quality System Monitoring

• Support the Customer Service Engineer in monitoring quality systems at the customer plant

• Participate in rework and reprocessing activities when required

• Assist in controlling non-conforming products

Process & Work Instruction Support

• Ensure material handling and process requirements are followed at all times

• Assist in the identification, development, and implementation of new or revised work instructions

Problem Solving

• Participate actively in cross-functional problem-solving teams

Basic Qualifications:

• Diploma in any Engineering discipline

• Minimum of two (2) years of experience in a manufacturing environment

Why Join Aptiv:

• Work on cutting-edge technologies that enhance vehicle safety and connectivity

• Be part of a diverse, inclusive, and innovative global organization

• Enjoy opportunities for career growth, professional training, and international exposure