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Description
We are seeking a dedicated Customer Service - Urgent Intake representative to join our team. This entry-level position is ideal for min SPM / freshers or candidates with minimal experience who are looking to develop their careers in customer service. The role involves addressing urgent customer inquiries and ensuring high levels of satisfaction.
Responsibilities
Assist customers with urgent inquiries and requests in a timely manner.
Provide accurate information regarding products and services.
Resolve customer complaints efficiently and effectively.
Document customer interactions and maintain accurate records.
Collaborate with team members to improve service delivery and customer satisfaction.
Handling all inbound calls, live chat, and email regarding customer general inquiries, complaints, comments, feedback, and other issues related to the company's products.
Exceeding customer expectations in terms of customer service and providing accurate information.
Skills and Qualifications
Minimum SPM or equivalent qualification.
Basic communication skills in English and local languages.
Basic computer literacy and experience with customer service software.
Ability to handle stressful situations and remain calm under pressure.
Good problem-solving skills and attention to detail.
Job details below :
Location : Iskandar Puteri, Johor Bahru
Role Support : E-Hailing & Deliveries Service (Singapore Market) - English Speaker
Shift : Rotational Shift
Working days : 6 days (rotational)
Salary: Up to RM2800
Annual Leave - 12 Days
Medical Leave - 14 Days
Additional leave details will be provided during the onboarding process
Shuttle Services Provided (bus/van)
Skudai
Taman U
Mutiara Rini
Lima Kedai/Rumah Iskandar Malaysia
Gelang Patah
Larkin
City Square
Danga Bay
Perling
Tampoi
Paradigm Mall
Bukit Indah
School Certificate / N or O-Level, Diploma, Bachelors/ Degree
TRINITY WORKFORCE SOLUTIONS
We've built a deep understanding of candidates, clients and technologies used in this ever-evolving sector, helping us to connect top talent with leading companies every day.
Trinity is posed to take on even greater challenges in the coming years as it remains firm in its commitment to provide only the best employment opportunities to the country's highly skilled labor force and professionals, and showcasing the best that the Multiple Geographics has to offer to the global labor market.
Trinity can be the ‘One Stop Shop’ for recruitment, with capabilities of supporting with recruitment requirements across all areas of the operation, with our aim being to “Keep you in excellent working order�.
Job ID: 131182591
