Customer Service with Banking Experience

Working Hours: 1:30 PM 10:30 PM

Working Days: 5 working days 2 off days (based on shift)

Employment Type: Full-Time

Salary: RM3,500 (Max) + RM300 KPI Allowance

Start Date: ASAP

Key Responsibilities:

Deliver outstanding customer service over the phone promptly, while also fostering

positive relationships with clients;

Sustaining friendly interactions during inbound calls, emails, and live chats within a

dynamic contact center environment;

Assist in educating our customers about products and alternative digital banking

platforms;

Broadening the customer base through the promotion of upselling and cross-selling

banking products and services.

Requirements:

SPM, Diploma /Bachelor's Degree in equivalent course;

Minimum 1 year of Customer Service experience is a must, experience in Banking

Industry/Financial Services/Fin-Tech would be an extra advantage;

Strong command of Mandarin and English in both verbal and written

communication (COMPULSORY);

Able to commit working on rotational shift to support international market;

Strong phone contact handling skills and active listening