Customer Servive Associate (Ecommerce) - Japanese

Job Requirements

• JLPT N1 holder or equivalent
• Comfortable with rotational shift
• Excellent verbal communication skills in Japanese
• Minimum college or vocational school graduates

Job Description

• Handle Japanese phone calls with Japanese customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor