Did you know KONE moves two billion people every day As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities.
Customer Solutions Manager (Escalator Projects), KONE Southeast Asia
We are looking for a Customer Solutions Manager (CSM) to lead the most demanding escalator projects and play a key role in growing KONE's modernization and new building business. The CSM will collaborate with sales, engineering, global teams, and the Supply Line organization to develop competitive and customer-focused solutions, ensuring technical and commercial excellence throughout the tendering process and project lifecycle.
What You'll Do
- Demand Creation:Work closely with the sales team to evaluate Requests for Proposal, identify new opportunities, and engage with consultants, architects, and key customers to define project requirements and promote KONE solutions.
- Opportunity Evaluation:Support project assessments by reviewing customer specifications, timelines, and technical feasibility. Coordinate traffic analysis, BIM inputs, and risk reviews with local and regional experts to ensure optimal solution design.
- Tender Creation:Lead the preparation of tender, technical solution definition, and life-cycle value analysis. Drive internal alignment between country, regional, and global stakeholders to ensure timely and high-quality tender submissions.
- Value Engineering:Develop optimized and cost-effective escalator solutions that meet project requirements while ensuring competitiveness, sustainability, and customer satisfaction.
- Post-Tender Support:Participate in customer presentations, clarify technical details, and ensure consistent communication and follow-up during the negotiation phase.
- Project Handover & Execution Support:Ensure a smooth transition from sales to execution by coordinating start-up meetings, validating as-sold specifications, and providing support for technical variations or customer clarifications during execution.
- Continuous Improvement:Share insights with product and offering management, support internal capability building, and contribute to the Customer Solutions Engineering network within KONE.
What You Bring
- Bachelor's degree in Engineering or relevant field, with5+ years of experiencein escalator projects
- Strong understanding of escalator design, construction, and modernization processes.
- Excellent communication, coordination, and presentation skills.
- Ability to translate customer needs into technical and commercial solutions.
- Proficiency in English and familiarity with CRM and engineering tools (AutoCAD, BIM, etc.).
KONE has consistently been featured on Forbes list of World's Best Innovative Companies, World's Best Employers & World's Largest Public Companies.At KONE, we believe in teamwork and a work culture where everyone can be who they are. This is exactly what makes us strong and successful.
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