Customer Success Associate

Empower Success, One Client at a Time

In the dynamic world of financial technology and digital communication, precision and clarity are everything. This role lets you stay ahead of the curve-supporting secure, high-impact transactions that keep global markets connected. Grow your career in fintech while enjoying the balance and breathing room to live life beyond the screen.

Job Description

As a Customer Success Associate, you'll be the bridge between clients and production teams-ensuring every project is delivered with accuracy, efficiency, and impact. From managing client requests to coordinating with technical and accounting teams, your role drives seamless customer experiences and lasting partnerships.

Job Overview

Employment type: Full-time

Shift: Shifting, Weekends Off

Work setup: Onsite, Kuala Lumpur

Exciting Perks Await!

• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

• Bachelor's degree in a relevant field
• 2-5 yearsof related experience and/or training
• Familiarity with HubSpot, Confluence, JIRA, and Slack
• Strong attention to detail and accuracy
• Highly adaptable in fast-paced and evolving environments
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to manage workloads efficiently and meet deadlines
• Collaborative, team-oriented, and proactive mindset
• Strong analytical and problem-solving skills
• Comfortable handling multiple projects and platforms simultaneously
• Fluent in English
• Fluency in Mandarin, Arabic, Japanese, or Korean is a plus

Your Daily Tasks

• Communicate client requests and presentation requirements to production teams
• Enter data into the proprietary production tracking system and maintain detailed online notes for each project
• Assist in quality checks of final outputs and external communications
• Coordinate with the accounting department to ensure accurate project billing
• Gather and relay product statistics and reports to sales and product teams
• Work with the technical support team to identify and escalate common support issues
• Report to management on performance metrics and team activities
• Respond to client inquiries via email, web-based applications, and phone
• Intake new project requests and follow up on missing information
• Answer client questions about various products and services
• Assist clients with access issues related to presentations
• Train clients on the use of new or updated products
• Update team and manager on project developments
• Create and manage reports and presentation materials for internal and external use
• Research and resolve missing, inaccurate, or unclear information in client billing reports
• Join additional projects, services, or special opportunities as needed
• Suggest and apply process improvements to increase efficiency
• Stay updated on current services and product offerings

About the Client

Bridging Finance, Tech, and Global Communication

Our client is a global technology company leading the way in secure and efficient digital communication for the financial industry. With over two decades of innovation, they provide platforms that connect investors and corporations worldwide. Joining their team means being part of a trusted, fast-growing brand that values precision, collaboration, and excellence in every interaction.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Ou organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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