Customer Success Associate - Mandarin (Account Management / Salesforce Experience)

Support Global Clients Through Multilingual Technology Services

Global companies rely on seamless communication and reliable digital solutions.

As a Customer Success Associate - Mandarin, you will support global clients by coordinating project requests, maintaining production workflows, and providing multilingual assistance. Your role ensures accurate communication, efficient project execution, and excellent customer support for technology-driven presentation and reporting services.

In this role, your language skills and client-focused mindset help bridge international clients with production teams-ensuring projects run smoothly while building a rewarding career in the IT services industry.

Job Overview

Employment type: Full time
Shift: Morning shift, Rotating Schedule; Weekends Off
Work setup: Onsite, Kuala Lumpur, Malaysia

Exciting Perks Await!

• Day shift schedule
• Fixed weekends off
• Government benefits
• Eight (8) days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

• Bachelor's degree
• 2-3 years of relevant experience and/or training
• Strong attention to detail
• High adaptability in dynamic environments
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications
• Familiarity with Salesforce, Confluence, JIRA, and Slack is a plus
• Ability to manage workloads effectively and meet deadlines
• Collaborative and team-oriented mindset
• Strong problem-solving skills
• Ability to transition between multiple projects and platforms
• Fluency in English and Mandarin with strong communication skills in both languages

Your Daily Tasks

• Communicate client requests and presentation requirements to production teams
• Enter data into the proprietary production tracking system and maintain detailed notes for each project
• Assist in quality checks of final outputs and external communications
• Coordinate with the accounting department to ensure accurate project billing
• Gather and relay product statistics and reports to sales and product teams
• Work with the technical support team to identify and escalate recurring support issues
• Report performance metrics and team activities to management
• Respond to client inquiries through email, web-based applications, and phone
• Intake new project requests and follow up on missing information
• Answer client questions about products and services
• Assist clients experiencing access issues related to presentations
• Train clients on the use of new or updated products
• Provide updates to team members and managers on project developments
• Create and manage reports and presentation materials for internal and external use
• Research and resolve missing or inaccurate information in client billing reports
• Participate in additional projects, services, or special initiatives as needed
• Suggest and implement process improvements to increase operational efficiency
• Stay informed about current services and product offerings

About the Client

Our client develops advanced digital platforms that support organizations in delivering secure and professional corporate communications. Their technology is widely used by global companies for investor relations, financial reporting, and corporate presentations. By combining specialized software with expert client support, the organization helps businesses communicate complex information clearly, efficiently, and securely across international markets.

Welcome to Emapta Malaysia!

At Emapta, we believe in building careers that resonate with passion, purpose, and the vibrant spirit of Malaysia. Our diverse roster of over 1,000 international clients spans various industries, offering you a dynamic platform to showcase your skills and make a meaningful impact on a global scale. For over a decade, we have helped companies adapt to ever-changing market needs by providing access to a wide range of talent, office solutions, and more. Our mission is to hone your skills and help you reach the top and become part of the top 1% talent in Malaysia.

Emapta is more than just a company; it's a tight-knit community that values the unique blend of professionalism and Malaysian warmth. Ou organization embodies a culture that encourages innovation, collaboration, and continuous learning. Share your passion and enthusiasm across the globe and enjoy the flexibility to thrive in your career while savoring the joys of life outside the office.

Be part of Emapta's story - a story that values diversity, celebrates success, and embraces the colorful culture of Malaysia.

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