Company Overview
Riverchain is a leading fintech platform transforming how construction companies access working capital. By combining innovative financing solutions with cutting-edge technology, we empower contractors and suppliers to accelerate cash flow, manage risk, and scale their businesses. Headquartered in Hong Kong and rapidly expanding across Southeast Asia, Riverchain partners with a diverse range of construction stakeholders, delivering flexible financing products tailored to the industry's unique needs. Our culture is collaborative, fast-paced, and growth-oriented - we're building the future of construction finance, one transaction at a time.
About the job
We are seeking a detail-oriented and administrative-focused Customer Success Executive to join our growing team on a 6-month contract. In this role, you will provide essential sales support and administrative assistance to our sales team. You will be the bridge between internal departments and our valued clients, ensuring smooth operations and a seamless customer journey — from the initial onboarding process through to ongoing account servicing. Your primary goal will be to support the team in daily operations, driving high satisfaction and renewal rates. Fluency in English and Cantonese (must-have) is essential for effective communication; Mandarin is a plus. Additionally, the ability to read and understand written Chinese is required. If you are a proactive problem-solver with strong organizational skills and a passion for delivering exceptional service, we invite you to apply.
Responsibilities
- Coordinate with clients to collect and compile all required application documents for onboarding and financing applications, and follow up on outstanding or missing documentation to ensure timely and complete submission.
- Liaise with internal departments to ensure smooth execution of sales contracts, client onboarding, and servicing.
- Work closely with internal teams to ensure all client files are complete and compliant with internal policies and regulatory requirements.
- Support the preparation of proposals, contracts, and other documentation for new and existing clients.
- Assist in optimizing sales processes and workflows to improve team efficiency and effectiveness.
- Handle administrative tasks to ensure the sales team can operate efficiently.
- Handle client inquiries and resolve issues promptly and effectively, ensuring a high level of customer satisfaction.
- Gather client feedback and share insights with the product and sales teams to help improve our offerings.
Requirements and Skills
- Strong administrative and organizational skills, with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Experience in collecting, reviewing, and managing client application documents, with strong attention to completeness and compliance.
- Proven ability to work effectively with internal teams (e.g., credit, operations, legal) to facilitate smooth client onboarding and servicing.
- Patient, empathetic, and dedicated to resolving client inquiries and ensuring a high level of customer satisfaction.
- Proactive and persistent in following up with clients on outstanding or missing items to ensure timely submission.
- Communication & Language:
- Fluent in English and Cantonese (must-have) with excellent written and verbal communication skills.
- Must be able to read and understand written Traditional Chinese and Simplified Chinese.
- Hands-on experience with CRM software is highly preferred. Familiarity with MS Excel for data entry, reporting, and basic analysis is required.
- Detail-oriented and accurate in handling documentation, data entry, and client communications.
- Proactive in identifying potential issues and resourceful in finding solutions.
- Knowledge and experience in the construction industry, particularly in Hong Kong, Malaysia or Southeast Asia, will be prioritized.
- Education & Experience:
- Degree in Business Administration, Finance, or a relevant field.
- Proven work experience in a Sales Assistant, Customer Success Support, or similar support role is highly desirable.
We offer a competitive salary package, including benefits and opportunities for professional growth and advancement within the organisation.
