Customer Success Manager

BoardPAC is the leading provider of Digital Board Meeting Automation Solution, recognized for driving simple, secure, sustainable and experiential communications for Board and Executive members. BoardPAC serves a host of Forbes Global 2000 companies across the world, with over 50,000 users across 40 countries. With its 09 Global Offices, BoardPAC is a globally award-winning company which is recognized as Asia's best place to work by the global ranking entity Great Places to Work.

Duties and responsibilities:

• Responsible for successful delivery of our software solutions to clients.
• Conduct end user trainings and presentations.
• Provide support on technical issues and clarifications.
• Discuss, negotiate and address customer concerns.
• Responsible for customer success and satisfaction via constant communication and meetings.
• Travel to client sites when required (locally and overseas).
• Track, follow-up and report delivery milestones and provide regular updates to management.

Requirements:

• Bachelor's degree or diploma in IT, computer science, business, management or a related field or an equivalent professional qualification.
• Minimum 3 to 5 years of working experience on client services or delivery. Other skilled individuals may apply.
• Excellent command in English is required.
• Excellent client management and coordinating skills.
• High computer literacy is required to be able to understand and support our software applications.

By resuming your application to this opportunity, you are providing your consent for us to use the personal information included in your resume solely for recruitment-related purposes. We assure you that all personal data shared will be handled with strict confidentiality and used exclusively for the hiring process. Your information will not be retained beyond the conclusion of the recruitment process.