Introduction
At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference.
Your Role And Responsibilities
Customer Success careers in IBM might be different to what you're used to. In addition to the people skills and business acumen often associated with this position, IBM CSMs are also Architects. People with a deep understanding of technical complexities. They can quickly understand clients hard-to-understand technology issue and communicate them back in an easy-to-understand way. As such, they require growth-minded, radically candid leaders, who can lead and support them technically, commercially, and behaviourally.
As an experienced leader of technical, customer-facing talent, you'll help your teams showcase IBM's solutions. Providing direction for use-case identification, solution architecture design, and MVP builds you'll help your teams guide clients through their existing tech stack compatibilities, and changes needed to realise the full value of expanding and /or renewing their adoption of IBM's solutions.
Your Primary Responsibilities Will Include
- Team Leadership and Development: Hire, nurture, and develop a team of exceptional client-facing technical talent.
- Solution Validation: Collaborate with CSMs and clients to validate solutions with MVPs that deliver value, leading to production readiness.
- Establishing Trusted Client Relationships: Create and maintain enduring, trusted relationships at technical levels within clients, including CIOs, CTOs, Developers, Data Scientists and Architects, establishing IBM as an essential partner.
- CSM Team Coaching: Coach CSM teams with clarity and conviction to ensure they fully understand how to perform their roles successfully and achieve their KPIs.
Preferred Education
Master's Degree
Required Technical And Professional Expertise
- Proven Leadership and Credibility: Seasoned technical leadership with a proven track record, along with experience in coaching CSM teams to drive the adoption of complex, enterprise-grade technology solutions.
- Expertise in Deal and Situational Coaching: Demonstrable mastery of deal and situational coaching, while fostering a high-performing, growth-minded, and candid culture.
- Practical Skills in Technology Domains: Possess deep, practical, and applied skills in one of the following areas: Cloud, Data and AI, Automation, Integration, or Security (with understanding across a broad selection, including their interconnectivities).
Preferred Technical And Professional Experience
- Diverse Technology Solution Expertise: Experience working with a wide range of technology solutions, including Cloud, Data & AI, and more (training in IBM's products will be provided).
- Sales Experience in Software and Cloud: Proven experience in software and Cloud sales, including software, SaaS, IaaS, PaaS, and more.
