Join DayOne – Shaping the Future of Data Infrastructure
DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we've built a robust presence across Asia and Europe — and we're just getting started.
As we expand into new international markets, we're looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it's an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.
If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne's next chapter.
Role And Responsibilities
- Recognized as the customer focal point of all aspects of project delivery and ongoing daily service operations.
- Be responsible for the delivery of all operational services to the customer according to Service Level Agreement and ensure that delivery costs are as agreed. Manages a virtual delivery team and ensures customer satisfaction through the efficient and effective delivery of contracted services.
- A trust advisor to customers on behalf of DayOne, build up customer relations on a professional and integrity base.
- Service scope includes Data Center Hosting Services, Network Services, Cloud Managed Services, IT Managed Services, Disaster Recovery Services, the life cycle will cover project delivery, transition and ongoing service phase.
- Major responsibilities area: project management, quality management, cost management, ongoing SLA management and customer satisfaction result.
- Responsible for customer interface communication in terms of project delivery and ongoing service operation phase, coordinating internal resource according to company standard and customer.
- Responsible for driving Data Center construction and customization project from end-to-end with sales/presales, design, construction& Testing & Commission team, including project schedule, quality, cost and risk management, escalate all issues to senior management team and close project to ensure customer acceptance.
- Responsible for SLA and customer satisfaction during ongoing operation phase, coordinate DC Operation, Network and IT service team for continuous service improvement and risk migration.
- Responsible for internal process fulfillment (procurement/audit/ITIL related/project related).
- Be an excellent team player to work with internal team to ensure customer contract execution and customer satisfaction result.
Requirements
- Possess bachelor's degree, Major in Mechanical, Electrical or related discipline.
- More than 5 years work experience in DC industry/MEP Consultancy/Construction industry.
- Possess excellent customer interface experience, good communication and coordination skills, good written skills to draft report.
- Good learning skill and self-driven character, willing to take challenge and change.
- Strong client-servicing willingness and ability. Capability towards emergent public relationship issues.
- An adept conflict mediator and a trustworthy client.
DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you're ready to grow with one of the fastest-moving companies in the data center industry, apply now and be part of our global journey.
