Customer Success Manager (Fintech)

Responsibilities

• Manage relationships with all customers from onboarding to renewal
• Ensure customers are actively using the product and meeting their commitments
• Track customer health and flag risks early to management
• Coordinate onboarding, including timelines and required deliverables
• Follow up with customers on delays (e.g., missing data or uploads)
• Conduct regular on-site visits to build strong customer relationships
• Collect customer feedback and share clear insights with the engineering team
• Use AI tools to draft emails, summarize meetings, and analyze account activity
• Continuously improve onboarding processes, SOPs, and documentation

Requirements

• 2–4 years of experience in customer-facing roles (Customer Success, Account Management, or similar)
• Experience managing B2B customers and handling end-to-end ownership
• Strong communication skills in both Bahasa Melayu and English
• Comfortable handling difficult conversations and holding customers accountable
• Experience working in fast-paced environments (startup or SaaS preferred)
• Actively using AI tools in daily work (e.g., for writing, analysis, or automation)
• Willing to travel regularly for customer visits within Klang Valley
• Ability to work independently and take full ownership of tasks and outcomes

Beyondsoft International (Singapore) Pte. Ltd is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potential.

Employment offers from Beyondsoft International (Singapore) Pte. Ltd. are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft International (Singapore) Pte. Ltd. does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.