Customer Success Manager (Partner Management) - Mandarin Speaking

Overview

We are seeking experiencedVendor Program Senior Analystto support Global Partner Skilling initiatives. This role partners withregional stakeholders within Global PartnersandGlobal Skilling Leadsto deliver targeted skilling engagements that equip partners with the technical and sales capabilities needed for cloud technologies.

This high-impact role focuses onregional execution, aligning local engagement plans with global priorities while capturing market needs that inform broader skilling strategies.

Key Responsibilities

Regional Engagement Management

• Lead execution ofregional skilling engagementsfor assigned Global Partners

• Develop and managepartner-specific skilling plansaligned to business objectives

• Coordinatevirtual and in-person skilling activities, including private deliveries and workshops, by facilitating introductions between partner POCs and the appropriate delivery teams

• Own the overall regional partner skilling relationship for assigned partner(s), including:

• Maintaining a regular cadence, at least monthly, with each partner

• Serving as the primary point of contact for regional partner skilling needs

• Maintaining a regular cadence (at least monthly) with each partner

• Acting as the main point of contact for the regional partners skilling needs

Global-Regional Alignment

• Partner closely with theGlobal Skilling Leadto:

• Align regional execution withglobal partner priorities

• Share actionable regional insights that informglobal skilling strategies

• Align regional execution toglobal partner priorities

• Provideactionable regional insights to shapeglobal skilling strategies

• Drive consistent messaging and prioritization across regions

Insights & Signal Capture

• Identifypatterns, trends, and recurring skilling needsacross regional partners

• Provide structured insights and recommendations to influence:

• Global skilling programs

• Partner-facing initiatives

• Global skilling programs

• Partner-facing initiatives

• Represent regional partner needs and feedback in global planning cycles

ProgramGovernance & Operations

• Participate ingovernance, cadence, and reporting, including weekly internal syncs with SAU Regional Leads and Global Skilling Leads

• Weekly internal team syncs

• Track progress against partner skilling plans

• Prepare executive-ready narrative reporting on what is working, what is not, and recommended next steps

• Own the cadence for external regional partner meetings

• Maintain clear visibility into engagement status, risks, outcomes, and follow-up actions

Partner Enablement

• Educate partners on availableskilling programs and resources, including:

• Training vouchers, including 100% funding where applicable

• Private delivery options

• Cloud Learning Services (CLS) and partner-led training

• Skilling-in-a-box and packaged learning solutions

• Enterprise Skills Initiative (ESI) and related programs

• Training vouchers (100% funding where applicable)

• Private delivery options

• Cloud Learning Services (CLS) / partner-led training

• Skilling-in-a-box and packaged learning solutions

• Enterprise Skills Initiative (ESI) and related programs

• Help partners navigate and maximize available skilling benefits

Coordination & Stakeholder Management

• Prevent duplication or overlap in partner outreach across internal teams

• Coordinate with internal stakeholders to align on:

• Partner points of contact (POCs)

• Engagement ownership

• Communication plans

• Partner Points of Contact (POCs)

• Engagement ownership

• Communication plans

Metrics & Accountability

• Track and report onskilling performance metrics, including:

• Engagement delivery

• Partner progress against skilling plans

• Program effectiveness indicators

• Engagement delivery

• Partner progress against skilling plans

• Program effectiveness indicators

• Support clear definition ofresponsibility vs. accountabilityfor outcomes across stakeholders

Required

• 5+ years of experience inprogrammanagement, partner management, account management, or consulting

• Experience working withenterprise or global customers/partners across regions

• Strongproject management and operational execution skills

• Proven ability to managemultiple stakeholders across geographies

• Experience deliveringstructured reporting and executive-level insights

• Mandarin language proficiency is required

Preferred

• Experience incloud technologies, partner ecosystems, or skilling programs

• Familiarity with partner programs and skilling offerings

• Background inlearning, enablement, or workforce skilling initiatives

• Experience working inmatrixed global organizations

Key Skills & Competencies

• Cross-functional collaboration and stakeholder management

• Strategic thinking with strong execution focus

• Data-driven decision making and insight generation

• Communication skills (executive-ready written and verbal)

• Ability to manage ambiguity and drive clarity across teams