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Customer Success Manager (Rakuten Insight)

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Job Description

Rakuten Insight Malaysia

Rakuten Insight Malaysia Sdn Bhd is subsidiary of Rakuten Insight Global, Inc., Asia's leading experts in online marketing research, serving market researchers worldwide by utilizing its quality proprietary online panels, in-depth local knowledges / insights, and extensive fieldwork experience. Our active, rich, and diverse panels encompass the key Asia countries namely, Singapore, Japan, China, Korea, Taiwan, Hong Kong, Vietnam, Thailand, Malaysia, Indonesia, India and Philippines.

What You'll Do

New Client Marketing & Demand Generation

  • Plan and execute targeted marketing plays into look‑alike accounts (email nurtures, LinkedIn sequences, case‑study sends, webinar/event follow‑ups).
  • Coordinate vertical‑specific content with marketing (one‑pagers, capability decks, case snippets) to drive first meetings.

RFQ / Proposal Orchestration -> takes more time in a week to do it

  • Own the RFQ intake → triage → response workflow for new prospects: clarify requirements, timelines, and deliverables with relevant teams.
  • Coordinate feasibility checks and pricing inputs (IR, LOI, sample size, geography) to build client‑ready proposals.
  • Monitor procurement/RFx portals and submit bids; manage vendor registrations and compliance docs.

Revenue Operations & Insights

  • Keep CRM hygiene high: pipeline stages, activities, contacts, and opportunity notes.
  • Produce simple weekly dashboards (new meetings set, campaign‑sourced/‑influenced pipeline, RFQ volume and win rate, proposal TAT).

New‑Client Onboarding & Handoff

  • After a win, prepare kickoff materials and coordinate a smooth handoff to delivery, while still being the ongoing account owner.

Qualifications

  • 2–5 years in B2B account marketing, sales support, RFQ/proposal coordination, or client success—ideally in market research, insights, data, or B2B services.
  • Strong written communication and business copywriting
  • Proficient in Excel, and presentation tools (PowerPoint).
  • Excellent organization, follow‑through, and deadline discipline across multiple stakeholders.

More Info

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Job ID: 146950235

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