Job Responsibilities:- Customer Onboarding:
- Guide new customers through the onboarding process, welcome call, ensuring a smooth and positive experience
Provide product orientation to help customers maximize the value of our offerings
Account Management
: Proactively monitor customer accounts to identify potential issues and address them promptly Encourage satisfied customers on other promotional activities and event invitation on monthly basis
- Develop a deep understanding of our products or services and stay updated with customers on new features and enhancement
- Retention:
- Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives
Malaysian citizen or hold relevant residence status
- Fresh graduates are encouraged to apply
SPM/STPM/Diploma/Degree holder with at least one (1) year working experience- Demonstrate good interpersonal and communication skills
Disciplined, possess a positive attitude, ability to multitask, with an outgoing personality
- Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically
Strong attention to detail is also needed to ensure that clients obtain their desired results- Fluency in written and spoken English, Bahasa and Mandarin
Must possess a valid driving license
- Required Languages: English, Malay and Mandarin
Job Type: Full-time
Schedule:
Expected Start Date: 08/01/2024
