About the Role
As a Customer Success & Solutions Consultant, youll play an integral role throughout the entire customer lifecycle from early solutioning and onboarding, to project delivery, and long-term account success. This is a client-facing role that blends elements of presales, solution delivery, and customer success. You&aposll work closely with internal teams and enterprise clients to ensure a seamless experience, delivering real impact with our AI-driven solutions.
This role is open to both fresh graduates with strong communication and problem-solving skills, as well as professionals with relevant experience in account management, presales, or project delivery. Comprehensive training and mentorship will be provided to equip you for success.
Key Responsibilities
- Presales & Solution Scoping
- Support solution architects and sales in understanding client needs and drafting solution proposals.
- Attend client meetings and help prepare presentation materials and demos.
- Assist in preparing business cases, responding to RFPs/RFIs, and client onboarding materials.
- Project Delivery & Onboarding
- Organize, plan, and execute the onboarding of new clients, ensuring a smooth and timely project go-live.
- Coordinate with internal stakeholders (R&D & CX team) to meet delivery timelines and quality benchmarks.
- Manage change requests and lead incident resolution, aligning with service-level agreements (SLAs).
- Customer Success & Account Growth
- Conduct regular client engagements such as QBRs, training sessions, and roadmap planning.
- Monitor product adoption metrics and usage trends; identify at-risk accounts and proactively act to reduce churn.
- Lead solution optimization initiatives by identifying gaps and forming cross-functional task forces to improve performance.
- Understand client needs and recommend upsell opportunities that align with their growth stage and business model.
Key Requirements
- Fresh graduates are welcome to apply. Candidates with relevant internships, project experience, or strong interest in enterprise technology will be prioritised.
- Degree in Business, Technology, Communications, or a related field.
- For experienced applicants: 25 years in customer-facing roles such as consulting, account management, or presales.
- Strong communication and interpersonal skills; ability to engage C- and D-level stakeholders.
- Fluency in English & local language (Bahasa Indonesia/Melayu) is required. Competency in spoken and written Mandarin would be a strong advantage.
Capabilities & Personality Fit
- Clear, confident communicator with a collaborative and empathetic mindset.
- Proactive problem-solver with a strong sense of ownership and follow-through.
- Able to analyse data to spot trends and make evidence-based decisions.
- Adaptable and thrives in a fast-paced, high-growth environment.
- Organised and efficient with excellent time management skills.
Why Join Us
- Exposure to diverse projects across fintech, martech, and enterprise AI domains.
- Direct client-facing experience from day one with hands-on support.
- Opportunities for cross-functional collaboration with Product, R&D, and Commercial teams.
- Structured onboarding and career development to help you grow into a future Solutions Leader or Strategic CSM.
