Customer Success Specialist (Banking Industry)

1-3 Years

This job is no longer accepting applications

Job Description

Job Responsibility

Handle inbound and outbound calls, emails, and live chats related to banking products and services.
Provide accurate information on banking policies, fees, and procedures while ensuring compliance with industry regulations.
Resolve customer complaints and service issues promptly, escalating complex cases to relevant departments when necessary.
Maintain detailed records of all customer interactions in the system for tracking and follow-up.
Ensure adherence to internal controls, KYC, and regulatory guidelines during customer interactions.
Meet performance metrics including customer satisfaction scores, first call resolution, and service-level agreements (SLAs).
Participate in ongoing training to stay updated on banking regulations, new products, and system enhancements.

Job Requirements