Customer Success Specialist (2 HQs)
Location: KL Sentral area
The Company: Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates 52 offices worldwide.
Chronos Consultings client: We are a forward-thinking fintech startup committed to empowering businesses in todays dynamic global marketplace. Our innovative credit solutions are designed to support brand owners, distributors, and e-merchants operating on e-marketplaces, helping them unlock their full potential and achieve sustainable growth.
Job Responsibilities:
- Identify and pursue new business opportunities through extensive research from various sources.
- Collaborate with the sales team to meet targets and expand the client portfolio.
- Accurately identify and assess potential clients to ensure alignment with company goals.
- Filter prospects using predefined criteria to maximize business potential.
- Work closely with the Client Success Coordinator to guide clients through the onboarding process.
- Ensure clients understand and utilize our solutions effectively to achieve their business objectives.
- Conduct in-depth market analysis to stay informed about industry trends, competitor activities, and client needs.
- Leverage insights to recommend product enhancements and refine business strategies.
- Track key performance metrics related to client success, providing regular reports to management.
- Use data to identify improvement areas and optimize client outcomes.
Qualifications:
- Bachelors degree in Business Administration, Finance, or a related field.
- 3-7 years of experience in sales, business development, or client success roles.
- Strong communication, research, and analytical skills, with the ability to assess market trends and data effectively.
- Proactive, self-motivated, and detail-oriented, with the ability to work independently in a fast-paced environment.
- Fluency in English is required. Proficiency in Bahasa Malaysia and Chinese is an advantage.
