Customer Success Specialist - 3 HQs (Urgent)
Location: KL Sentral area
The Company: Chronos Consulting is part of the Coberon Chronos Group, an award-winning global leader in permanent and temporary staffing, RPO, and business process automation solutions for global multinationals. The Group owns and operates 52 offices worldwide.
Chronos Consulting's client: We are a forward-thinking fintech startup committed to empowering businesses in today's dynamic global marketplace. Our innovative credit solutions are designed to support brand owners, distributors, and e-merchants operating on e-marketplaces, helping them unlock their full potential and achieve sustainable growth.
Job Responsibilities:
- Identify and pursue new business opportunities by conducting thorough research from various sources, collaborating with the sales team to meet sales targets and grow the client portfolio.
- Accurately identify and assess client profiles, filtering prospects based on relevant criteria to ensure alignment with business objectives.
- Working closely with the Client Success Coordinator to guide clients through the onboarding process, ensuring they understand and effectively utilize our products and services to meet their business objectives.
- Conduct comprehensive market research and analysis to stay updated on industry trends, competitors, and client needs, using these insights to drive product improvements and suggest new business strategies.
- Track and monitor key performance metrics related to client success, providing regular reports to management and using data to identify opportunities for improvement and enhance client outcomes.
Qualifications:
- Bachelor's degree in Business Administration, Finance, or a related field.
- 3-7 years of experience in sales, business development, or client success roles.
- Excellent communication and interpersonal skills are required, along with the ability to thrive in a fast-paced and dynamic environment.
- Strong research skills and the ability to analyze data and market trends are essential for this role.
- Driven, self-motivated, and proactive are crucial, as well as the ability to work independently.
- Attention to detail and diligence in completing tasks.
- Proactive, self-motivated, and detail-oriented, with the ability to work independently in a fast-paced environment.
- Fluency in English is required. Proficiency in Bahasa Malaysia and Chinese is an advantage.
