Customer Success Specialist - Digital Banking

Fresher

This job is no longer accepting applications

Job Description

Job Responsibility

Educate customers on self-service options and automated banking channels.
Conduct call-backs for transaction confirmations and request supporting documents when necessary.
Clarify customer needs, evaluate issues, and provide effective solutions.
Perform specified KYC (Know Your Customer) tasks when required.
Ensure a positive customer experience by handling inquiries with professionalism and empathy.

Job Requirements

Fluent in English, with excellent written and verbal communication skills.
SPM qualification or higher.
Able to work on a 24/7 rotational shift basis.
Proven ability to build and maintain strong customer relationships.
Experience in banking or financial institution customer service is an added advantage.
Willingness to learn and continuously improve.
Fresh graduates are encouraged to apply.
Open to local Malaysians only.

Job Benefits