Customer Success Specialist (Gaming Industry) - Korean Speaker

Fresher

This job is no longer accepting applications

Job Description

Job Responsibility

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company's service standards.
Effectively manage large numbers of incoming calls.
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.

Job Requirements

Must be able to work in KL, Malaysia.
Having CS background is a plus.
Strong understanding of social media platforms and various content types.
Ability to work in different shifts rotation (Mon-Fri 9am-10pm; Sat-Sun 9am-6pm)
Can speak in English and Korean.

Job Benefits