This is an exciting opportunity for a Customer Success Specialist (Korean & Mandarin Speaker) to join the Technology & Telecoms industry. The role focuses on customer service excellence and process optimization while utilizing Korean language skills.
Client Details
The employer is a large organization within the Technology & Telecoms industry. They are committed to delivering innovative solutions and exceptional customer service to their clients worldwide.
Description
- Engage with customers to understand needs, translate them into actionable work, and set accurate delivery expectations.
- Troubleshoot issues, perform root cause analysis, and resolve complex interactions while adhering to compliance and business rules.
- Maintain ownership of requests, collaborate with cross-functional teams and vendors, and ensure timely resolution.
- Share knowledge through documentation and contribute to process improvements and automation initiatives.
- Focus on customer experience and business outcomes, meeting performance standards and certification requirements.
Profile
A successful Customer Success Specialist (Korean & Mandarin Speaker) should have:
- Proficiency in both Korean (min TOPIK Level 3 and above) and Mandarin and English, with strong communication skills (oral & written).
- Diploma or degree in relevant to business, technology, or a related field.
- 1-2 years experience in customer service or related positions.
- Problem-solving skills to address customer and process-related challenges effectively.
- Ability to work collaboratively in a team-oriented environment.
- Attention to detail and a commitment to maintaining high-quality standards.
- Adaptability to a dynamic work environment within the Technology & Telecoms industry.
Job Offer
- Competitive salary package ranging from MYR 48000 to MYR 84000 annually.
- Opportunity to receive a language allowance for Korean proficiency.
- Flexible work arrangements with a hybrid working environment.
- Engaging role within a reputable company in the Technology & Telecoms industry.
- Professional growth and development opportunities.
If you are passionate about customer service and have strong Korean language skills, we encourage you to apply for this Customer Success Specialist (Korean Speaker) role today!
To apply online please click the Apply button below. For a confidential discussion about this role please contact Yin Ern Ngo +60323024029.
Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.
