Job Description
Company Description
GrowthFn is a boutique Staffing Firm based in Kuala Lumpur, specializing in finding the right-fit employees for organizations worldwide. With 10 years of experience, we cater to various industries including IT, Manufacturing, Telecom, Entertainment, Retail, Infrastructure, and Renewable Power.
Role Description
This is a full-time on-site role for a Customer Success Specialist (Korean Speaking Skill) located in Georgetown. The Customer Success Specialist will be responsible for ensuring customer satisfaction by providing excellent customer support and service. This includes analyzing customer needs, effectively communicating with customers, and addressing their concerns or inquiries.
Job Highlights
Location: Penang
Salary: Upto RM 9000 (including all allowances)
Education: Fresh graduates can apply
Shift: Rotational (24*7)
*About this Opportunity*
Customer Success specialist jobs continue to be on the rise as more businesses are being engaged through social media platform. Customer Success specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide Outstanding Customer Experiences (CX) on high quality advertisement and promotions.
*Responsibilities*
Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
Identify customer needs and assist them in using specific features and functionalities in the social media platform
Follow-up with customers to ensure their technical issues are resolved
Become and remain knowledgeable about social media products and community standards
Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
Identify inefficiencies in workflows and suggest solutions
Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Recognize trends and patterns, and escalate issues outside the company policy to the global team
Requirements
Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
Prior working experiences in customer-oriented product environment, consulting, or operations role
Ability to follow process and collaborate effectively to work in a team
Excellent written and communication skills in native and English language
Basic knowledge on Social media platforms as well as Computer operations
Inbound calls, email and chat support experience as an advantage.
Have exceptional grammar typing accuracy skills experience with business communication
Patience when handling tough cases
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
Flexible in shifting schedule
