About the Company
We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking). In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience
.
About the Ro
le
In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone cal
ls.
Responsibili
- ties
Handle incoming customer inquiries via email, chat, and call in a professional and timely ma - nner.Provide accurate information, solutions, and assistance to custo
- mers.Resolve customer concerns effectively while maintaining a high level of empathy and professiona
- lism.Document customer interactions and update records in the sy
- stem.Escalate complex issues to the relevant teams when neces
- sary.Work closely with team members and supervisors to achieve performance targets and service level agreem
- ents.Maintain a positive and customer-first attitude at all t
imes.
Qualific
- ations
Proficiency in Mandarin (spoken and written) and E - nglish.Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to
- apply.Strong communication and problem-solving
- skills.Ability to handle multiple tasks and work under pr
- essure.Flexibility to work on rotational shifts, including weekends and public ho
- lidays.Willing to work night
shift.
Require
- d Skills
Proficiency in Mandarin (spoken and written) and - English.Strong communication and problem-solvin
- g skills.Ability to handle multiple tasks and work under
pressure.
Prefer
- red Skills
Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcom - e to apply.Flexibility to work on rotational shifts, including weekends and publi
c holidays.
Pay range and compensa
- tion package
Competitive salary and bene - fits package.Paid training and career development o
- pportunities.A supportive and diverse work
- environment.Opportunities to grow within
the company.
Equal Opportu
nity Statement
We are committed to diversity a
nd inclusivity.
