Customer Success Specialist (Mandarin Speaker – Social Media Project)
- Location:** Petaling Jaya, Kuala Lumpur, Malaysia
About The Role
We are seeking a **Customer Success Specialist (CSS)** to provide customer support for a leading social media and digital services platform. You will assist customers through phone and email, resolve inquiries, provide solutions, and help ensure a positive customer experience.
Salary & Schedule
- Salary:** Up to MYR 4,500 per month (including language allowance)
- Schedule:** Rotational 24/7 shifts (5 working days, 2 days off)
Responsibilities
- Respond to customer inquiries through phone and email channels.
- Understand customer concerns and provide accurate solutions.
- Educate customers on self-service tools and digital service options.
- Conduct callback verifications and request supporting documents when necessary.
- Perform Know Your Customer (KYC) verification tasks as required.
- Maintain a high level of professionalism and customer satisfaction.
- Meet performance and quality standards set by the company.
Requirements
- SPM, Diploma, Bachelor's Degree, or higher qualification.
- Fluent in **Mandarin (C1)** and English, both written and spoken.
- Strong communication and customer service skills.
- Ability to build rapport and maintain positive customer relationships.
- Willing to work rotating shifts, including nights, weekends, and public holidays.
- Strong problem-solving and critical-thinking abilities.
- Eagerness to learn and develop professionally.
- Fresh graduates are encouraged to apply.
Preferred Qualifications
- Previous experience in customer service, banking, financial services, or contact centers.
- Experience handling customer inquiries in a fast-paced environment.
- Familiarity with KYC processes or financial services is an advantage.
What We're Looking For
A motivated and customer-focused individual who enjoys helping people, solving problems, and delivering exceptional service in a dynamic and fast-paced environment.
- Language Requirement:** Mandarin (C1) & English
- Experience Level:** Fresh Graduates Welcome
- Industry:** Customer Service / Social Media Support
- Location:** Kuala Lumpur, Malaysia
- Salary:** Up to MYR 4,500/month + Language Allowance
