A Customer Care Officers primary responsibility is to provide excellent customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels.
Responsibilities:
- Responding to customer questions about products, services, orders, and billing through phone, email, chat, or in-person interactions.
- Promptly and effectively addressing customer complaints, technical problems, and other concerns.
- Offering accurate and detailed information about products and services, including features, benefits, and pricing.
- Establishing and maintaining positive relationships with customers to foster loyalty and satisfaction.
Requirements:
- 1-2 years of experience in customer-facing roles
- Proficient in Mandarin and English
- Excellent communication and interpersonal skills.
- Ability to handle diverse inquiries with professionalism and efficiency.
- Strong organizational and time-management skills.
