Customer Success Specialist - Singapore Reservation

Fresher

This job is no longer accepting applications

Job Description

Job Responsibility

Assist customers with reservations, inquiries, and support requests through calls, chat, and email.
Provide clear and accurate information on products, services, and booking procedures.
Handle customer issues with professionalism and ensure timely resolution.
Promote positive customer experiences by building trust and rapport.
Collaborate with internal teams to escalate and resolve complex cases when necessary.
Ensure all interactions are documented accurately in the system.
Continuously update knowledge of reservation policies, procedures, and system features.
Strive to meet key performance metrics, including customer satisfaction scores and service response times.

Job Requirements

Fluent in English and Mandarin, with excellent verbal and written communication skills.
Minimum qualification SPM or above.
Able to work in a 24/7 rotational shift schedule.
Proven ability to build and maintain strong customer rapport.
Experience in reservation or customer service will be an advantage.
Willingness to learn, adapt, and improve continuously.
Fresh graduates are encouraged to apply.

Job Benefits