- Job Title:* Customer Operations Specialist – OTC Support
- Contract Duration:* 6 months
- Location:* Sunway / Subang Jaya area
- Work Arrangement:* Hybrid
- Working Hours:* Monday to Friday, normal office hours
- Shift:* Not required
*Job Summary*
We are looking for a Customer Operations Specialist to support customer service and order-to-cash operational activities in a shared services environment. This role is suitable for fresh graduates or junior candidates with customer service, contact centre, BPO, shared services, back-office operations, order management, banking operations, retail operations, logistics operations or FMCG operations experience.
The role requires someone who is detail-oriented, disciplined, reliable and comfortable handling structured and repetitive operational tasks.
*Key Responsibilities*
- Support customer enquiries through email, phone and internal service channels.
- Assist with order placement, order amendments and order status follow-up.
- Coordinate with internal teams to resolve customer issues and service requests.
- Support order management, delivery follow-up and case tracking activities.
- Handle basic customer account, payment, documentation and service-related enquiries.
- Assist with dispute logging, initial investigation and follow-up until closure.
- Support complaint, feedback and issue management in line with service timelines.
- Maintain accurate customer, order and case information in internal systems.
- Escalate issues when required and ensure proper follow-through on open tasks.
- Support general customer operations and administrative activities as assigned.
*Requirements*
- Diploma, Degree or equivalent qualification in any discipline.
- Fresh graduates are welcome to apply.
- Prior experience in customer service, contact centre, BPO, shared services, back-office operations, order management, banking operations, logistics, retail or FMCG operations will be an advantage.
- Good communication skills in English.
- Strong attention to detail and accuracy.
- Comfortable with structured, process-driven and repetitive operational work.
- Reliable, disciplined and able to follow through on tasks.
- Positive learning attitude and willingness to seek clarification when needed.
- Able to work in a fast-paced environment.
- Proficient in Microsoft Office, especially Outlook and Excel.
*Candidate Profile*
Best suited for candidates who are junior, teachable, process-disciplined and comfortable working in a shared services / customer operations environment.
