Customer Success Specialist - Taiwanese

About the Role

This position requires proficiency in Mandarin and English to provide quality service to customers in Asia.

Responsibilities

• Provide professional customer support in Mandarin and English via phone, email, and online chat.
• Guide customers through the online order and payment process.
• Handle customer inquiries efficiently and escalate urgent issues when necessary.
• Accurately record customer information and strictly follow data security regulations.
• Collaborate with the team to continuously improve service quality.
• Achieve company-set performance goals (KPIs).

Qualifications

• College or Bachelor's degree (any major, communication, English or related fields are preferred).
• Fresh graduates are welcome to apply.
• More than 6 months of customer service experience (any industry) is a plus.

Pay Range

• Salary: RM8,000 - RM9,000

Employee Benefits

• Malaysia work visa support.
• Relocation airfare allowance provided.
• One week of free accommodation upon arrival.
• Multicultural work environment.
• Career development opportunities.