Customer Success Specialist - Thai - KL

Overview

We are looking for passionate and customer-focused individuals to join our team as a Customer Success Specialist (Thai Speaker). In this role, you will handle customer enquiries via inbound calls and email while delivering an excellent customer experience for a global brand.

Key Responsibilities

• Respond to customer enquiries professionally via phone and email

• Assist customers with online orders and payment-related queries

• Provide timely resolutions while maintaining high customer satisfaction

• Escalate priority issues when necessary

• Ensure customer data and confidential information are handled securely

• Work closely with other team members to continuously improve the customer support experience

• Achieve KPIs and maintain service quality standards

Requirements

• Bachelor's Degree, Diploma, or equivalent in any discipline

• Fluent in Thai and English (reading, writing, speaking, and listening)

• Minimum 6 months of customer support experience in any industry

• Fresh graduates are encouraged to apply, particularly those from communication-related disciplines, with strong interpersonal skills, a customer-oriented mindset, and the ability to thrive in a fast-paced environment; prior call center experience will be an added advantage

• Strong problem-solving, active listening, and communication skills

• Positive attitude with willingness to learn and adapt in a dynamic environment

Technical Skills

• Minimum typing speed of 40 WPM with 90% accuracy

• Proficient in Microsoft Windows and Microsoft Office

What We're Looking For

• Passion for customer service and communication

• Emotional intelligence and professionalism in handling customer concerns

• Critical thinking and analytical skills

• Team player with a proactive and adaptable mindset